Refund policy

Thank you for shopping with Coal Mountain Coffee. We appreciate your support and strive to ensure every order meets our quality standards.

Please note that all sales are final. We do not offer refunds, returns, or exchanges for any reason except in the case of an incorrect order, unless otherwise required by law.

If you receive the wrong item, please contact us within 5 days of delivery at [customersupport@coalmountaincoffee.com] or reach out to us on Instagram @coalmountaincoffee. Include your order number, a description of the issue, and a photo of the items received. Once verified, we will promptly send the correct order or issue a refund if the correct item is unavailable.

By completing your purchase, you acknowledge and agree to this policy. Thank you for understanding and supporting our business.